With the solutions provided by Erkyazılım, the Municipality of Ümraniye is now offering higher-quality services to its inhabitants through Internet and telephone facilities.

Ümraniye is one of the fastest-growing and largest districts of Istanbul with a population exceeding 1.000.000. The Municipality of Ümraniye decided to work with Erkyazılım in 2002 to add interactivity and ease of access to its municipal services.

The Solution,

In 2002, Erksoft firstly prepared a Web portal where all municipal activities could be published in up-to-date form for the Municipality of Ümraniye to offer its services to citizens in a better-structured manner. Municipal users received training on the portal and updates started to be undertaken by municipal personnel.  The portal was improved in design and content management in 2003, 2004, 2005 and 2006. Furthermore, the Municipality of Ümraniye became the first municipality to use an address with the extension of bel.tr withwww.umraniye.bel.tr. In August 2006, the Web portal was renewed again with a brand new concept for municipalities.

Within the second stage of the project, an IVR system was installed in 2002 with the inclusion of such services as on-the-phone information on municipal services, information on application documents, voicemail for requests and complaints to the service desk, voicemail to the Mayor and inquiring on tax obligations. This project had its deserved place among the firsts for municipalities in Turkey.

The third stage of the project incorporated the opening of a new service channel in 2002 whereby citizens could pay their tax obligations

with a credit card, inquire on their current debts and print out receipts.

Within the scope of the fourth stage of the project, the White Desk unit receiving all requests and complaints at the municipality was transformed into a call centre. Again as a first for municipalities, a system was installed that enabled all calls received by the White Desk to be recorded and detailed reports to be generated on the performance analysis of personnel, incoming applications and relevant solutions and resolution times.

As the fifth stage of the project, the Multi-Channel Transmission Hub – Pigeon product was rolled out. This product serves as a hub for tax obligation reminders, bulletins on the activities of the Mayor and the Municipality, congratulatory messages and announcements on events that are carried out within the Municipality.  Conversations with taxpayers are being recorded.

Along with the final stage of the project, Video Streaming service was made available and through the service, the municipal trailer and the Çanakkale Movie could be watched without any problems by up to 100 viewers at the same time.

Various legs of this project implemented at the Municipality of Ümraniye were the first of their kinds in Turkey and constituted an example for other municipalities.  Among the services provided in 2002, the Municipality On the Phone application made it to the cover of IT Business magazine.

Diyarbakır Water Administration has gained a solution enabling interaction with customers thanks to Erkyazılım solutions.

• E-payment
• E-appeal
• Due payment check
• Subscriber scan
• Call center access
• Reporting
• Multi-channel customer relations

Aydem offers higher quality online service to customers and business partners using Erkyazılım solutions.

AYDEM Elektrik Dağıtım A.Ş. started its electricity distribution and retail sale services in August 2008.

Operating in compliance with the Electricity Market Law, Aydem is the first licensed private electricity distribution and retail firm to have entered the sector. Within its electricity distribution area, which includes the provinces of Aydın, Denizli and Muğla, the firm serves approximately 1.5 million subscribers with distribution and retail services.

The corporate portal product "Easy Portal XL" by Erkyazılım and the "Online Services" system, through which customers of Aydem can check their due payments, consumption graphs and indexes, both operate in synchronization with the corporate customer monitoring system.

After easily subscribing by entering their grid and counter numbers on Aydem's corporate website, customers are able to access online services using the e-mail addresses and passwords specified by them. Online services present real-time data to customers by accessing Altelk's corporate customer monitoring system through web services.

If desired, customers may choose to receive the online bill notification service, which regularly e-mails issued bill data to them.

Operating around the principles of "ensuring zero complaints" and "no excuses" in its area of service, Aydem strives to deliver uninterrupted and quality service to its customers by harnessing advanced technology and solutions offered by Erkyazılım.

We continue to add new features to the official Presidency website, which contains detailed information about President Abdullah Gül's -who has been putting a lot of care in technologic innovations since the day he took office- daily schedule, messages, receptions and domestic as well as abroad trips.

The new project that we have devised for the official Presidency website allows tagging locations visited by the President on a map, which is done by using the Google Maps infrastructure. Through tags, one can also access relevant content as well as photos taken at the visited locations.

(http://www.tccb.gov.tr/cumhurbaskaninerede/)

Combined with the dynamicity of his team, the importance Esteemed Abdullah Gül puts in technology results in emergence of fine projects.

The Presidency website now welcomes visitors with strong infrastructure and an interactive design. www.tccb.gov.tr

The foremost criterion we sought to adhere to in the Presidency website was to offer seriousness and sincerity at the same time. We believe that we have succeeded in that regard in through content planning and design.

Additionally, it was necessary to provide sharing options for the entire website content. This was done by enabling facilitated RSS access. We worked hard in order to present multiple headlines, rich multimedia content and facilitated access altogether.

Fatih Küçükbaltacı and his team deserve special thanks for their efforts in allocating such a special work to the service of the Presidency. As Erkyazılım, we are rightfully proud of this.